Praise (a) - 10 mins
Quiz 1 - Compliment frequency in the team
- Collect actual data in the last week (7 days) from this team.
- Reflect on the team’s current compliment practice.
- Follow the WeQ process; a built-in structure, designed to strengthen the collective intelligence of a team, so they are empowered to give proper guidance to each other.
Quiz 2 - Compliment : Criticism Ratio
- Positivity: Criticism Ratio (Losada Ratio) is correlated with the group’s performance.
- Ideal ratio is between 3 to 6. Business team = 5.9, Relationship = 2.9 (https://hbr.org/2013/03/the-ideal-praise-to-criticism)
- The more praise you give, the greater capacity the group has to handle criticism.
- Great teams use criticism and praise as forms of “Guidance”, and regularly guide one another.
Praise (b) - 5 mins
1st game activity
- Everyone opens the card in the middle (1) and take turns to read it loud.
- This card is your top quality selected based on the ranking from both you and your team.
- How do you feel? Receiving compliment is pleasant, even though it’s given by a machine (Research by Prof BJ Fogg, 1997, Stanford Uni. Human likes flattering by computer)
- Compliment & positive emotion is important to “open” you and "protect" you (positive psychology)
- Why don’t you give a personal compliment to your colleague?
2nd game activity
- Desiginate one participant who takes the first turn.
- Now open the card below the middle one (2). Read two statements from Card (1) and (2) and choose the card you would like to give to your colleague on your right as a compliment.
- Read the chosen card out loud.
- Make sure two players have an eye contact when reading their compliments.
- They can add one statement (But don’t ask them to spend time explaining a lengthy reason)
- When a player receives the card, remind them to say “Thank you”. Sometimes receiving a compliment is difficult.
- Place the card received in under the card in the middle (1).
Praise (c) - 35 mins
3rd game activity
- Form a group of 6 people max, if the group is larger than 6, create two sub groups.
… how to make a choice
- Player A (who takes turn) gets a cover.
- Player A chooses the two cards (3 & 4 - The one located on the left & right side of the middle).
- Player A reads the statements.
- Player A uses the cube to choose the card that suits them better (matching color).
- If a player has no prior experience related with the two cards, they can skip the turn.
- The rest makes own choice and reveal the cube at the same time. Say “WeeeQ”.
… how to guide a conversation
- Each turn spends approx. 5 minutes.
- Player A must choose 2 feedback givers.
- Feedback givers must say “why”, and must deliver a concrete example.
- Ask “trigger questions” to deepen the conversation.
- Which Quality of xxx is easy to come up with a concrete example?
- Can you explain to xxx, how you appreciated the chosen Qualities?
- Can you explain to xxx, what impact of this Quality to you?
Praise (d) - 10 mins
Quiz 3 - Who gave a best compliment?
- Discuss the criteria of good compliments.
- Discuss examples of bad compliment; feedback sandwich, manipulation…
- Discuss the value of compliment; reinforce right direction, +motivation, +relationship, +trust, +energy
Praise & Brain (Reward State)
- The team has experienced the brains’ “Reward State”
- The state of brain during a peak performance; Pleasure, engaging, fun.
- Prefrontal Cortex (PFC) is functioning at a highest level
- A high performing team maintains the Reward State and prevent Threat State
… How it works in detail
- Dopamine (a type of neurotransmitter) is released from Nucleus Accumbens
- PFC is your brain’s CEO, executive controller. analytical, reflective, future planing, motor control, slow thinking
- PFC has a low development till 18 to 21 yrs old
- Limbic brain (fast thinking) wins over PFC -> Treat state will be revisited in the Criticism round